Privacy policy

Privacy Policy

Urban Trot ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from UrbanTrot.com (the "Site").

1. Information We Collect

We collect various types of information to improve your experience and ensure secure transactions.

a. Personal Information

When you make a purchase or attempt to make a purchase, we may collect:

Your name
Email address
Shipping and billing address
Payment information (e.g., credit card details)
Phone number

b. Non-Personal Information

We also collect non-personal information, including:

Your IP address
Browser type
Time zone
Cookies and similar technologies for tracking your interactions with the Site

2. How We Use Your Information

We use the information we collect to:

Process your orders and deliver products
Communicate with you about your orders or inquiries
Provide personalized recommendations
Improve our website and services
Comply with legal obligations

3. Sharing Your Information

We may share your information with:

Service providers, such as payment processors and shipping partners
Legal authorities if required by law
Marketing platforms for personalized advertisements (only with your consent)

We will never sell your personal information to third parties.

4. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. These may include:

Essential Cookies: Necessary for the Site to function.
Performance Cookies: To understand user behavior and improve our services.
Marketing Cookies: To deliver personalized advertisements.

You can manage cookie preferences in your browser settings.

5. Your Rights

Depending on your location, you may have rights under privacy laws, including:

Accessing the personal information we hold about you
Requesting corrections to inaccurate information
Requesting deletion of your personal information
Opting out of marketing communications

To exercise your rights, contact us at teamurbantrot@gmail.com.

6. Security

We take reasonable precautions to protect your personal information. However, no method of transmission over the internet is completely secure.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these websites.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Email: teamurbantrot@gmail.com